Shipping Policy

SHIPPING POLICY

At Moments of Lights Candles, every order is carefully prepared and packaged to ensure it arrives in the best possible condition.

PROCESSING TIMES

Regular Orders:
Please allow approximately 3–5 business days for your order to be prepared before shipment.

Personalized and Made-to-Order Items:
Please allow approximately 7–14 business days for production before shipment. Processing time may vary depending on the quantity and complexity of the order.

Processing times are separate from carrier transit times and do not include weekends or holidays.

SHIPPING

We currently ship within the United States.

We offer FREE standard shipping on our products. Once your order has been prepared and handed over to the carrier, the estimated transit time for standard shipping is 3–5 business days.

Faster FedEx shipping options may also be available at checkout for an additional charge. Rates are calculated at checkout based on the destination, package size and weight, and the selected shipping service.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, holidays, high shipping volumes, carrier delays, or other circumstances beyond our control.

INCORRECT SHIPPING INFORMATION

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible.

We cannot guarantee address changes once an order has been shipped. Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

ORDERS DAMAGED DURING SHIPPING

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

Please keep the product and all packaging materials while we review your request. Include clear photographs of the product, packaging, and shipping label, along with your name, order number, and a brief description of the issue.

After reviewing the situation, we will provide an appropriate resolution in accordance with our Refund and Return Policy.

DELIVERY AND TRACKING

Once your order has shipped, available tracking information will be provided so you can follow the progress of your delivery.

Once a package has been handed over to the carrier, Moments of Lights Candles cannot control delays caused by the carrier or other circumstances beyond our control.

CONTACT

If you have any questions regarding your order or shipment, please contact us:

Moments of Lights Candles
momentsoflightscandles@gmail.com